Terms & Conditions

These terms form part of a legally binding contract between you and Perrys of Eccleshall Ltd (referred to in these as the words “we”, “us”, “our” and similar words referred to Perrys of Eccleshall.

These terms apply when you purchase something (whether that is a product, gift voucher, an event or something else) from Perrys of Eccleshall Ltd.

Some of these terms apply to all purchases, but others only apply to certain types of purchases.  The terms clearly say when they only apply to certain things.  Also, some things you buy are covered by additional, separate terms – again, these terms clearly say where that is the case.

Buying anything directly from Perrys of Eccleshall website, you are agreeing to these terms.  We can change these terms from time to time and do recommend you print a copy off.

Perrys of Eccleshall Ltd want and expect you to be delighted with any purchase or experience.  Should you have a complaint about any of  Perrys of Eccleshall Ltd product or service, please email us enquiries@perrysofeccleshall.co.uk and we will endeavour to investigate and solve to put things right for you.


General Terms
The terms in this “General Terms” section apply to all Perrys of Eccleshall Ltd purchases made on our website.  If there is anything in the “Specific Terms” section (including the separate terms referred to in that section), which conflicts with these General Terms, the relevant “Specific Terms” will apply instead.


In these terms, certain words and phrases have a specific meaning:

Product – means anything you purchase directly from the website, including courses, workshops, courses, masterclass or gift vouchers

Website – means all pages at the domain https://perrysofeccleshall.co.uk/

We, us, our or related words refers to Perrys of Eccleshall Ltd

You, your or related words refer to the buyer of a product.

Any words following “including”, “includes”, “for example”, “in particular” or any similar expression are illustrative only and do not change the sense of the winder clause they are used in.


To be eligible to purchase certain things from our website you must be over 18 years of age.  This will be made clear during the check-out process when it is relevant.

If you are placing an order from the website, you must:

Provide you name, address, contact telephone number, email address, payment details (including invoice address and other information requested)

Where applicable, give us a delivery address (not a PO box number, hotel or other temporary accommodation address); and

Possess a valid credit or debit card issued by a bank acceptable to us


Making an online contract
Your order is an offer to purchase from us.  When you are placing an order, the following steps must take place before a contract is made between us:

After adding what you wish to purchase to your “Basket” and entering your relevant card details, you place your order by pressing the “Confirm to pay” button at the end of the check-out process.

Before placing your order, the check-out process will give you the opportunity to review and, if necessary, make amendments to the contents of your “Basket”.

You will see an on-screen acknowledgement of your order.  You will receive a receipt of your payment and email confirming your order for each thing you buy shortly after we receive payment from you (“confirmation email”).

We accept your order at the time you receive the “Confirmation email”.  Nothing that we say or do will amount to any acceptance of your offer until you receive the applicable “Confirmation email”, at which point a contract will be made between us unless, before your receipt of “Confirmation email”, we have notified you that we do not accept your order.

We may decline your order for any reason, in which case you will receive an email telling you so.  If the reason for declining your order is because we cannot obtain authorisation of your payment details for any reason, then we may invite you to pay by another method.


Prices and Payment
The prices and products will be shown on our website.  We use our best efforts to ensure that the prices of products are correct and the time of being uploaded to the website.  If we discover an error in the price of any product(s) you ordered we will try very hard to ensure that all information on this website is accurate, occasionally errors may occur.  This is what happens if we discover an error:

If we discover an error in the description of a product that you have ordered, we will let you know and ask whether you wish to continue with your order or cancel it.

Where the website showed a price, which was too high, we will charge the lower amount when dispatching the products to you.

Where the website showed a price, which was too low, and the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.  We will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the product(s) at the correct (higher) price or cancelling your order.  We will not process your order until we have your instructions.  If we were unable to contact you using the contact details your provided during the order process, we will treat the order as cancelled and notify you in writing.

Prices for the products may change from time to time, but changes will not affect any order, which we have already confirmed with a confirmation email.

The prices for products shown on the website are inclusive of VAT and exclude the cost of delivery to you (where applicable).  When ordering via the website, you will see the total cost of your order in your basket and be given an opportunity to review and amend your basket before you submit your order.

As stated above, the price of a product does not include delivery charges.  Our deliver charges will be added to the price and shown in the total during the check-out process, should it be relevant.  We will only deliver within a 10 mile radius of our premises. We do not deliver outside of a 10 mile radius, paid or otherwise. All orders placed are for collection unless the delivery address is within 10 miles of our premises and over £25.00.

We currently accept payment for products by the Visa, Mastercard, PayPal and by placing your order you confirm that the card that you use to make the payment to us is yours and that you have the authority to use the payment card.

We take payment from your card once your details have been processed, subject to card authorisation.  If we are unable to supply the product(s), we will let you know as soon as possible.  We will give you a full refund if we have already taken payment for a product(s) that we can longer supply.

Payment for the product(s) is in advance.


Exclusion and Limitation of Liability
There are certain liabilities, which we cannot exclude by law and nothing in our contract which excludes or limits our liability for the following things:

Death or personal injury caused by our negligence;

Fraud or fraudulent misrepresentation; or any other thing for which we are not legally allowed to limit (or try to limit) our liability or obligations to you.

You have certain rights as a consumer, including legal rights relation to product(s) that are faulty or not as described.  Perrys of Eccleshall Ltd terms already reflect those legal rights and nothing in our contract with your will reduce them.  For further information about your legal rights, please contact your local authority Trading Standards Department or Citizens Advice.

We will not be responsible or liable for:

Any losses related to any business or yours, including loss of data, profits, revenue, business, opportunity, goodwill or reputation, or business interruption; or

Any losses, which were not something we could have reasonably expected (as consequences of us doing anything wrong under our contract with you) when entering into that contract.

We will not be in breach of our obligations under our contract with you if we are prevented or delayed from complying with those obligations by anything you (or anyone acting on your behalf) does or fails to do; or events or circumstances beyond our reasonable control (including fire, flood, extreme weather, bio-emergencies, strikes, trade disputes, lock-outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war).


Legal Stuff
When you buy a product on our website, you enter personal details, both for yourself and, if relevant, for others.  Please see of Privacy Policy for details how we handle those personal details and your relevant rights.  By entering personal details for your group members (if any), you are promising (in legal terms, you are warranting) to us that you have their consent to do that.

Some laws require that certain information or communications we send to you should be in writing.  You agree that communicating with you by email, text message, notices on our website or other text-based electronic methods counts as communication with you in writing.

If any part of our contract with your is found to be unenforceable as a matter of law, all other parts of that contract are unaffected and will remain in force.

If any contract, we form with you is personal to you.  You may not assign, sub-licence or otherwise transfer any of your rights under that contract.

Nobody apart from us and the buyer of a produce has any rights under this contract.

Our contract terms are available in English only.

English Law applies to the terms of our contract with you, their subject matter and their formation, and the English Courts have exclusive jurisdiction over any disputes arising about those things.


Specific Terms
The terms in this “Specific Terms” section apply certain types of purchases only, as explained in more detail below:


Physical Products
Delivery (where relevant) will be by our own team on our standard days of business and during or after normal working hours.

We make every effort to dispatch products within the estimated timescales; however, delays occasionally occur due to unforeseen circumstances.  If we have to delay dispatch or cancel the delivery of an order for any reason, we will try to notify you by email or via the website as soon as we are able.  We will not be liable for any delay or failure to dispatch or deliver the products within the estimated timescales.    If (where delivery is relevant) we are unable to deliver any product(s) within thirty (30 days of the date that you place your order, you may choose to cancel your order for the product(s) in question (see your right to cancel).


Gift vouchers
Gift vouchers available for order on our website can be purchased in printed form or as an electronic code, which we send to the email address you specify.  You will be presented with the options at the time of you order your gift voucher.  A printed copy of your voucher will be posted to your specified delivery address within three days of your order.  Electronic codes are usually sent within twenty-four (24) hours of your order.  If you have not received your email gift voucher or, if you’ve received your gift voucher, in the email with your voucher code that we sent to you.

A gift voucher can be redeemed online during the check-out process by entering the unique code, which appears on your printed voucher or, if you’ve received your fit voucher, in the email with your voucher code that we send to you.

Electronic and printed gift vouchers are redeemable at Perrys of Eccleshall Ltd.

Gift vouchers cannot be exchanged for cash and are non-fundable.

You are not allowed to sell or trade gift vouchers without our express permission.

If any item purchased with a gift voucher is later refunded or exchanged for an item of a lower price, the refunded amount will be credited in the form of gift vouchers.


Gift vouchers are valid for a period of twelve months from date of purchase.  Any remaining balance on a gift voucher can no longer be used after that.


Returns/right to cancel
When you place an order with Perrys of Eccleshall Ltd for a gift voucher, our service to you begins immediately after we send you a confirmation email because we will start taking steps to fulfil your order straight away, even though it may take a short while before the order is fulfilled.

By accepting these terms, you consent to us commencing these services within the fourteen-day legal cancellation period and you acknowledge that you will not be able to cancel any order you place with use for gift vouchers once you have received a confirmation email.


Covid Safe

With the ongoing changes regarding the coronavirus, we would like to re-assure you that at Perrys of Eccleshall it is “business as usual” with safety measures in place to ensure both customers and staff are protected. Whilst face coverings are not mandatory they are preferred to protect both you and our team. Hand sanitiser is also provided for your use as you enter and as you leave our premises.

We trust that the above information will be re-assuring, however if you have any questions please do not hesitate to call us on 01785 850288 or email enquiries@perrysofeccleshall.co.uk


Perrys of Eccleshall Ltd, 19-21 Stafford Street, Eccleshall, Staffordshire.  ST21 6BL.


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